FAQ Frequently Asked Questions

MixerMaid™ has been engineered to be as simple as possible while maintaining an easy to clean shape, and the smallest "footprint" possible. MixerMaid™ is made from an injection molded semi-flexible white plastic. It is designed to be easily cleaned and very difficult to break. It is approximately 11.5 inches long, 3.5 inches at its widest point, and 1.75 inches tall. It is intentionally smaller than the 3 attachments that it holds. The material chosen gives the attachment holder an inherent level of flexibility which is the secret to its strength. The base assembly can be twisted by over 100 degrees without breaking. If these were made of metal or any other more rigid material, the posts would easily break from the base. Rigidity inherently equates to being brittle and subject to stress breakage. One grasp of a beater without properly twisting it would cause the post or the mounting tab to shear from the base, thus ruining the holder. Since 2003, we have not received a single warranty request or comment about one breaking.
We ship within one to two business days after receiving your payment. Your order should arrive to you in 10-15 days depending on your location.
We use paypal to accept checks and credit cards and signing up to send money through them is very simple, secure, and FREE. When you go to check out it will ask you to sign up if you don't have an account with paypal, or you can go to www.paypal.com. We also accept checks and money orders when sent via US mail to the address on the Contact Us page
We curently use the United States Postal Service (USPS) for all our product shipping. Their pricing structure is automatically pulled from the USPS database is shown at checkout.
The MixerMaid™ was designed before the introduction of the 6qt mixer. It works perfectly on the 4.5qt, and 5qt Mixers. It will also work on the new 6qt model with the spiral dough hook. The 6qt models with the flat dough hook will fit, but due to the larger attachment size, the dough hook will touch the wire whip. In order to fit properly the dough hook must be stored in the middle position. The spacing makes these attachments a little bit more difficult to install than the smaller attachments. An alternative is to store the two least used attachments on the MixerMaid™ , and the other on the mixer itself. I have customers that use and love the MixerMaid™ with their 6qt mixer.
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 business days of purchase. Returned items must be unused and returned in original packaging with any enclosed documentation. Items returned will be assessed a 20% restock charge. Items that have been used will not be accepted for return. Please note: Goods will only be accepted for return if they are returned within 14 business days from purchase, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. We do not refund shipping costs or credit card fees.? They will be deducted from the total amount of your refund. Ship the return to: MixerMaid Co. 11005 W. Secretariat St. Boise, IdahoB 83713
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 25 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim. Please contact us for complete instructions (see how to contact us).
It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, contact us for instructions (see how to contact us).
If all your questions are not answered please contact us or send us an e-mail at Sales@MixerMaid.com. and we will get back to you as soon as possible,
You can click on contact us and use our form or send us an e-mail at Sales@MixerMaid.com. We will get back to you as soon as possible.
We welcome the opportunity to place our product in your store or on your e-commerce website. Please contact us for details.